SUPPORT & FAQ

Most frequent questions and answers

GENERAL QUESTIONS

WHAT IS GAMERZCLASS?


GamerzClass is the absolute best of online coaching in esports. We have taken coaching videos to the next level. We create in-depth courses with some of the best gamers in the world. Having a GamerzClass at your fingertips will feel like a one-to-one session with your instructor.

WHY GAMERZCLASS?


GamerzClass is a new way of learning, bringing you world leading e-sport players right next to you. All courses feature leading e-sport players that want to help, support and evolve the gaming community. The courses are designed and produced to make you a better player.

HOW LONG ARE THE COURSES?


Each course consists of 2-3 hours of video content and includes digital written workbooks for each course. In the designing of the workbooks, we worked closely with each instructor to create learning objectives that reflect the different episodes of the courses.

HOW LONG ARE THE VIDEO EPISODES?


All lessons range anywhere from 5-25 minutes in length. Depending on the learning objectives, some lessons may be longer and some shorter.

HOW DO I JOIN THE LIVE SESSIONS?


You simply connect to our discord community where we are currently hosting all our live sessions, you can find a link here: Discord

I AM INTERESTED IN DOTA 2?


Our intelligent filtering system aka “The Game-Picker” allows you to pick your favorite game and start learning in your favorite game. Pick Dota 2

I AM INTERESTED IN LEAGUE OF LEGENDS?


Our intelligent filtering system aka “The Game-Picker” allows you to pick your favorite game and start learning in your favorite game. Pick League Of Legends

I AM INTERESTED IN CS:GO?


Our intelligent filtering system aka “The Game-Picker” allows you to pick your favorite game and start learning in your favorite game. Pick Counter-Strike:GO

 

I AM INTERESTED IN FIFA?


Our intelligent filtering system aka “The Game-Picker” allows you to pick your favorite game and start learning in your favorite game. Pick FIFA

WHY JOIN DISCORD?


In order to get the full experience of GamerzClass, we highly recommend you to join our discord community as we host live events, giveaways, replay analysis, and much more! Get your invite here: Discord

ACCOUNT DETAILS

HOW DO I RESET MY PASSWORD?


You can reset your password in two different ways.

1. You are logged in and want to change your password, simply to go “Edit Profile” and change your password under this tap.

2. You are NOT logged in and and have forgot your password, simply to the login section and reset your password. You will shortly receive a confirmation email where you can change your password.

HOW DO I LOGIN?


In the top right corner of any page, you should see the words: “Sign In.”

Click Sign In and a sign in authentication should appear in a pop-up. You can sign in with your Facebook account or enter your email and password. When you’re done click on the “Sign In” button and you’ll be all set.

You can create an account by clicking “Create an Account” in the sign in pop-up box.

TECHNICAL

CAN I ACCESS THE VIDEOS OFFLINE?


No, none of the videos are downloadable – but they are available at your account at any time, ready for viewing (and re-watching) at any time.

HOW DO I ADJUST THE VIDEO QUAILITY?


You can adjust your video quality by using some of Video players customization options. Click on the gear icon at the bottom right corner of the video player, and you can adjust things such as Quality, Subtitles and Sound.

WHY WON´T THE VIDEO LOAD?


Sorry to hear that your video isn´t loading. Here are a couple of solutions to your problem:

1. Check your internet browser. Having a supported browser is the best way to access GamerzClass. We support Google Chrome 36+, Firefox 29+, Safari 6.1+, Internet Explorer 11+.

2. Check your internet connection. A weak connection (0-5mbit) may cause slow load time or long buffering time. Check your internet speed here.

3. Clear your cache history. Just clearing out some data and cookies may fix your issue.

4. Restart your browser and log out of your GamerzClass account.

CONTACT

CONTACT DETAILS


If you have any further questions, please don´t hesitate to contact us.

Press: Pr@gamerzclass.com
Support: Support@gamerzclass.com
Faster support: m.me/GamerzClass
Business/Collaboration: Info@gamerzclass.com